Stephen Knox – President, COO
Robert Porambo – Chief Financial Officer
Vincent Maguire – Director of Reprographics & Facility Management
Tim Peters – Litigation Support / Imaging Services Manager
Terry Ashman – General Manager (Northern California Offices)
Danny Marin – Process Department Manager
Kimberley Neckel – Office Manager (Orange County/Riverside)
We utilize both independent contractors and employees to handle your service of process needs. We have process servers available 24/7/365 days a year. All of our servers are trained, registered and bonded.
We do a thorough review of your documents prior to going out for service. We will notify you immediately either by phone, fax, or email upon completion of the service or if we encounter difficulties or delays in completing your service.
In addition, we have a network of affiliates on an overnight pouch delivery system to meet all the intra-state and inter-state needs, as well as a proven network of affiliates throughout the United States. This enables us to forward your papers in a prompt and efficient fashion. We also have international affiliates to handle your services virtually world wide.
Court messenger service is available up to two times daily. Due course documents are picked up and delivered for filing by trained and experienced messengers (in the local court procedures). For documents not required to be “dropped”, our walk-through service is utilized. This system allows for 24-48 hour turnaround on documents that are walked through the courts. We scan each filing as follows:
This enables us to provide you with up to the minute status of your filings. You can also view these activities in our secured web site. Each of our messengers carries cellular phones and has check books in the event that the filing fees need to be advanced.
Knox is ready to provide filings and deliveries when and where you choose. Our dispatch center handles our fleet of over 75 automobiles and numerous bicycle messengers utilize cellular phone to ensure that we can satisfy all of your service needs. All of our messenger carry checkbooks in the event that your filing requires filing fees paid to the court. Our delivery service operates 24/7/365 days a year.
Knowing the intricacies of local courts can be a true asset—Knox can effectively conduct your important research at the courthouse. Whether you need to know the status of a filed document or you need a specific case file, Knox is the company to turn to.
Knox operates a full skip tracing department. Guided by our experienced manager (over 40 years in locating and asset search), our skip tracing experts will search out corporations and individuals (with limited information, i.e. subject’s full name, last known address, date of birth, social security number, etc). In addition Knox provides:
Knox Copy Center is equipped with the latest print-on-demand reprographics technology that combines scanning, laser printing and photocopying for high speed printing directly from your digital files or hardcopy originals, including blueprint duplication.
All our services include professional quality control to ensure that your project has been completed correctly and delivered to you on time.
Our success in the reprographics industry comes from our long relationships with many public and private companies throughout the years and is evidenced by our consistency in performing at high levels of expectation within the legal industry. Our clients demand strict adherence to high quality, error-free work product while meeting tight deadlines. Knox Copy Center is managed by a team of individuals with almost sixty years of experience in performing these tasks.
Electronic Data Discovery Services expand your ability to properly manage the ever increasing mass of evidence found on electronic media. Our turnkey Electronic Data Discovery Services include everything from data capture and extraction to providing our clients with a document management solution for the review of their E-Discovery jobs. We are able to consult our clients on the best Electronic Data Discovery procedures and assist with the entire discovery process.
We manage your documents from paper to electronic image and back again. Our imaging services include:
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Knox’s mission is to deliver total electronic and paper document solutions to clients both onsite and offsite. Utilizing expert personnel, effective technology and quality process enables our clients to clearly focus on their businesses. We provide our clients access to our world-class resources and document knowledge to ensure their organizational effectiveness.
The outstanding service that is our trademark starts with our people. We make an extra effort to train and develop our staff of document professionals on the art of customer service. The tenure and professionalism of our staff is unparalleled in the document and legal services industry.
We spend much effort training our people to develop our “home grown” leaders of the future. We believe investing our time and money to ensure that our people are knowledgeable and understand importance of our customers’ businesses.
To consistently deliver total customer satisfaction, we have adopted quality management processes. We consistently benchmark our practices against those of industry leaders in service and to that of our competition.
We proactively look for ways to improve our service to our clients though constant process improvement. We link all of our processes to our strategic objectives:
Knox Management Services is committed to developing and integrating technology to serve our client’s total document needs. We offer leading edge technology by developing customized systems and partnering with industry leaders to handle the most complex document service issues.
Knox, unlike equipment dealers and manufacturers, offer solutions to fit our clients’ needs. We do not “oversell” our clients, resulting in equipment and services they do not need.
We have developed imaging software that meets rigid legal standards and most governmental requirements. On-line ordering and web-enabled status of orders are examples of our commitment to e-business efficiency.